1. Terms of Service
Introduction
These Terms of Service govern your use of Easy Fix Genius’s services, including device repairs, diagnostics, collection and delivery, data recovery, and accessory sales. By using our services, you agree to comply with these Terms.
Services
Easy Fix Genius provides repair and maintenance services for smartphones, tablets, laptops, and other electronic devices. We also offer a collection and delivery service for your convenience. All services are provided in accordance with the specifications and prices agreed at the time of booking.
Bookings and Payments
Bookings can be made online, by phone, or in person. Payment for services must be made prior to or at the time of collection or completion of the service. Prices may change without notice, but confirmed bookings will be honoured at the quoted price.
Warranty and Liability
All repairs are carried out with reasonable care and skill and include a warranty on parts and labour. Easy Fix Genius is not liable for any indirect or consequential losses, including loss of data or business interruption. Clients are responsible for backing up data before service.
Cancellation and Refunds
Clients may cancel a booking at least 24 hours in advance. Refunds are provided for pre-paid services if the cancellation meets this requirement. Easy Fix Genius reserves the right to cancel a booking due to unforeseen circumstances and will provide a full refund where applicable.
Governing Law
These Terms are governed by English law. Any disputes arising from these Terms will be subject to the jurisdiction of the English courts.
2. Privacy Policy
Introduction
Easy Fix Genius is committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, why we collect it, and how we use and protect it.
Information We Collect
We collect personal information including your name, contact details, device information, and payment details. Collection occurs when you book a service, make a purchase, or interact with our website or staff.
Use of Information
Your data is used to provide, manage, and improve our services, process payments, communicate updates, and for legal or regulatory compliance. We do not sell your data to third parties.
Data Retention
Personal data is retained only as long as necessary to fulfil the purposes outlined, comply with legal obligations, or resolve disputes. Once no longer required, data is securely deleted or anonymised.
Your Rights
You have the right to access, correct, or delete your personal data. You may also object to processing or request portability of your data. Requests can be submitted via our contact channels.
Security Measures
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, loss, or destruction.
3. Cookies Policy
Introduction
Our website uses cookies to improve functionality, enhance user experience, and provide analytical data. By using our site, you consent to our use of cookies in accordance with this policy.
Types of Cookies
- Essential Cookies: Required for website functionality, including booking forms and account access.
- Performance Cookies: Collect anonymised data to help us understand website traffic and improve services.
- Functional Cookies: Remember preferences, such as language or location settings.
Managing Cookies
Most browsers allow you to control or block cookies. Disabling certain cookies may affect the functionality of the website.
Third-Party Cookies
We may allow third-party services (e.g., analytics providers) to place cookies to help improve service delivery. These are subject to the third-party’s own privacy policies.
Updates
This policy may be updated periodically. Changes will be published on this page, and continued use of the website constitutes acceptance of any updates.